Delivery

Recent Changes to Delivery Options: We apologise for the increase in our costs from April 2012, however these are inevitable in light of the huge price increases implemented by Royal Mail, for both UK and international deliveries. We feel strongly that we want to continue to provide some free delivery service, however our usual fast 1st class dispatch that you may have experienced before, now becomes a premium service.

Economy delivery within the UK is included in the product price. Economy delivery is usually dispatched within 2-3 days of order receipt and is then sent Royal Mail 2nd class post, which usually results in delivery within a week. Postage will be charged at cost for sending replacement goods out where goods are returned for exchange within 14 days of dispatch.

Standard delivery is charged at £3 at checkout. Goods are dispatched usually within 24 hours and are sent Royal Mail 1st class post, which will usually result in delivery within 2-3 days of order. Should you return goods for exchange within 14 days of dispatch, replacements will be sent by economy delivery, free of additional charge.

Guaranteed Next Working Day Delivery is charged at £8.50 at checkout. For next working day delivery, goods must be ordered before noon. Dependent on weight, goods may be sent by Royal Mail Special Delivery or via UPS courier. A signature will be required on receipt. Should you return goods for exchange within 14 days of dispatch, replacements will be sent by economy delivery, free of additional charge. Next working day service available to UK mainland only, not including highlands.

European Delivery: For delivery to other countries in Europe up to a 2kg maximum package weight, add £12.50 at checkout for Royal Mail international signed for service. European packages exceeding 2kg will be split and charged at £12.50 per packet.

We are sorry but we do not deliver outside of Europe.

Telephone Orders: Due to the administrative overhead, we have had to add a £2 admin fee for telephone orders for goods totalling less than £20.

Delivery Schedule

Please select the delivery service appropriate for your requirement. Just occasionally we might be out of stock of an item in your order. Should this occur, if you have selected a fast dispatch service, we will email you immediately with an estimated date for the item's availability. We will ask if you wish us to send it to you separately then, or if you would prefer to cancel the item from your order. There will be no additional cost to you for us dispatching items separately in this instance. If you have selected economy delivery, we will inform you of a dispatch delay for goods exceeding 3 days, however we will endeavour to send all your goods to you as a single dispatch.

Undelivered goods

Should your goods be returned to us as undeliverable by Royal Mail or courier, we will contact you to arrange re-delivery, however we reserve the right to make a further charge to cover our additional postage expense.

We take no responsibility for goods lost in transit due to an incorrectly supplied address.

Terms

Payment Methods

Waterproof World accepts the following payment methods

Credit and debit cards via secure payment processor Sagepay.
Personal cheque made out to Waterproof World and sent to:

Waterproof World Ltd
113 Cowper Road,
Hemel Hempstead,
Herts,
HP1 1PF.

Please note: for cheque payments, goods will be dispatched on cheque clearance.

Privacy Policy

When you order from us, we gather information as follows:

Your name, email address and delivery details are collected by us at checkout. When you select your payment method, you are passed directly to a secure site for payment processing. We never see your card details. We receive from them confirmation of payment, and verification of e-mail and delivery addresses.
We keep a record of your purchases with us which means that should you have a query related to an order we can deal with it most effectively, and so that we can send you details of relevant offers in the future. Should you not wish to receive any future communication from us, please e-mail us at email headed 'please remove'.
We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

We will however never pass on your details to any third party.

Returns

If for any reason you wish to return an item to Waterproof World for exchange or refund, please return it unused in original undamaged packaging with labels intact, within 14 days of dispatch . Please notify us by email prior to sending goods back. Items are returned at customers own cost and risk, and the correct postage must be paid. Click here for more details, returns address and instructions on how to return to us for refund or exchange.

Should any item purchased from us prove faulty or incorrectly packed on receipt, then please contact us to arrange replacement or refund. This does not affect your legal statutory rights. Click here for instructions on how to return to us.

We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of our policies (here).

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