Terms

Payment Methods

Waterproof World accepts the following payment methods

Credit and debit cards via secure payment processor Protx.
Personal cheque made out to Waterproof World and sent to:

Waterproof World
113 Cowper Road,
Hemel Hempstead,
Herts,
HP1 1PF.

Please note: for cheque payments, goods will be dispatched on cheque clearance.

Privacy Policy

When you order from us, we gather information as follows:

Your name, email address and delivery details are collected by us at checkout. When you select your payment method, you are passed directly to a secure site for payment processing. We never see your card details. We receive from them confirmation of payment, and verification of e-mail and delivery addresses.
We keep a record of your purchases with us which means that should you have a query related to an order we can deal with it most effectively, and so that we can send you details of relevant offers in the future. Should you not wish to receive any future communication from us, please e-mail us at email headed 'please remove'.
We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

We will however never pass on your details to any third party.

Returns

If for any reason you wish to return an item to Waterproof World for exchange or refund, please return it unused in original undamaged packaging with labels intact, within 28 days of purchase. Please notify us by email prior to sending goods back. Items are returned at customers own cost and the correct postage must be paid. Refunds are for the order amount minus our incurred postage expense. This is calculated at Royal Mail 1st class postage price by product weight. Statutory rights are not affected. For exchanges, postage is charged at cost- this is calculated at Royal Mail 1st class postage prices by weight. Click here for instructions on how to return to us.

Should any item purchased from us prove faulty or incorrectly packed, then please return it to us within 28 days of purchase, and cost, including your return 1st class postage expense will be refunded. This does not affect your legal statutory rights. Click here for instructions on how to return to us.

We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of our policies (here).

Our delivery policy and delivery schedule are shown on our Delivery page.

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