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Due to the administrative overhead, we have had to add a £2 admin fee for telephone orders for goods totalling less than £20.
Delivery Schedule
We pride ourselves on our speedy service. For UK orders your goods will normally be dispatched within 24 hours and should arrive 1st class post usually within 2-3 days. For some items, goods will be dispatched to you directly from the manufacturer. Just occasionally we might be out of stock of an item in your order. Should this occur, we will email you immediately with an estimated date for the item's availability. We will ask if you wish us to send it to you separately then, or if you would prefer to cancel the item from your order. There will be no additional cost to you for us dispatching items separately in this instance.
Undelivered goods
Should your goods be returned to us as undeliverable by Royal Mail or courier, we will contact you to arrange re-delivery, however we reserve the right to make a further charge to cover our additional postage expense.
We take no responsibility for goods lost in transit due to an incorrectly supplied address.
Waterproof World accepts the following payment methods
When you order from us, we gather information as follows:
We will however never pass on your details to any third party.
If for any reason you wish to return an item to Waterproof World for exchange or refund, please return it unused in original undamaged packaging with labels intact, within 14 days of purchase. Please notify us by email prior to sending goods back. Items are returned at customers own cost and the correct postage must be paid. Refunds are for the order amount minus our incurred postage expense (calculated at Royal Mail 1st class packet postage price by product weight). Statutory rights are not affected. For exchanges, postage is charged at Royal Mail cost. Click here for more details, returns address and instructions on how to return to us for refund or exchange.
Should any item purchased from us prove faulty or incorrectly packed on receipt, then please return it to us, and we will replace it or refund, including refunding your UK 1st class postage expense back to us. This does not affect your legal statutory rights. Click here for instructions on how to return to us.
We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of our policies (here).